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Offering the best mortgage rates and pricing, immediate good faith estimates, for your home loan purchase or mortgage refinance for Alaska, Arizona, Colorado, Florida, New Mexico and Utah.

Overview

Applying for a mortgage online requires disclosure of personal information that we regard as extremely confidential. Our privacy policy is designed to use this information exclusively for internal purposes of obtaining a mortgage for you.

Information we collect

You can browse our Site without entering any personal information and therefore remain anonymous during your visit. However, we hope that all of our visitors will find our mortgage products and services valuable, and will complete our loan application process. LoansAtWholesale’s application procedure will ask for personally identifiable information that will include, but not be limited to, full name, physical address, zip code, email address, phone number, social security number, asset and liability account information, details about the property you are financing, employment history, income history, and credit card information should you decide to apply online. We are required by lenders and government guarantors to collect certain information contained on our application. Should you wish to disclose and transfer all or any part of your personally identifiable information offline with LoansAtWholesale, via mail, facsimile or other acceptable method, you are free to do so.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your application, we may collect such information into a file specific to you.

We automatically track certain information about you based on your behavior on our Site. We use this information to do internal research on our users’ demographics, interests and behavior to better understand and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.

In addition, we use cookies on certain pages of our Site. We may also offer certain features that are only available through the use of a cookie. Among other reasons why we use cookies, cookies allow you to enter a password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Cookies are stored on your hard drive, not on our Site. Most cookies are "session cookies". meaning that they are automatically deleted at the end of a session. You are always free to decline our cookies, if your browser permits, although in that case you may not be able to use certain features on our Site, and you may be required to re-enter your password more frequently during a session.

Use and disclosure of information this Site gathers and tracks

As a general proposition, we do not sell or rent any personally identifiable information about you to any third party. The following describes some of the ways that your personally identifiable information may be disclosed.

In order to serve you in an efficient manner, some or all of your personally identifiable information is disclosed to interested third parties and used by us and interested third parties to process your loan request. These interested third parties may include lenders, contract processors, underwriters, appraisers, mortgage insurance companies, title companies, credit reporting agencies or others that may be involved in the processing of your mortgage loan application. Your personally identifiable information will not be issued by, or made available to, any party not directly related to the real estate loan transaction process.

We may use authorized third party Suppliers and Service Providers to facilitate our services. For example, we may outsource the processing of your loan to a contract processing company (Service Provider) who performs these services according to our requirements. In some instances, the Service Provider may collect information directly from you (such as where support documentation, i.e., paystubs, bank statements, live signatures, etc. may be required). In all cases, we restrict how these Suppliers and Service Providers may access, use and disclose your information. In general, we do not permit the Suppliers or Service Providers to sell or rent your information to third parties.

We, or our Suppliers or Service Providers, may contact your employer, your bank, or others who may provide verifications of the information you have provided to us. We do not share any information about your specific loan application with these institutions; we only request that they verify information that you have given to us.

We may provide or offer a Certificate of Pre-Approval or Loan Status report to Realtors involved in your transaction. The information made available to these interested third parties shall be general to the transaction and shall not involve specific information such as income, assets, liabilities, or property values.

State and Federal agencies require LoansAtWholesale to provide certain information regarding the number of loan applications received in particular states, loan amounts, and race and gender make-up of our applying customers. All of this required data is disclosed in the aggregate and reported without the use of your personally identifiable information.

LoansAtWholesale is required by all of the states where LoansAtWholesale is licensed to submit to periodic audits of actual customer loan files. Regulators will audit files to be sure that LoansAtWholesale complies with all regulations in place to protect the consumer. By applying for a loan with LoansAtWholesale you grant us permission to include your loan file in these compliance audits.

LoansAtWholesale is required to perform periodic quality control reviews of our calculations and procedures. These functions may be conducted internally or by third party reviewers. In either case, your personally identifiable information will be kept confidential and secure.

Information you provide LoansAtWholesale is required by federal and state regulations to be maintained in our databases for a certain number of years, including withdrawn or cancelled files. This information is stored securely and is accessible only by authorized LoansAtWholesale employees and/or state and federal compliance regulators as required by law.

We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site’s content, layout, and services.

We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to resolve disputes, troubleshoot problems and enforce our User Agreement.

We appreciate our customers, and like to thank them when a loan application is submitted, and once again when their loan is closed. As a part of our email “Thank You” policy, we may offer gift certificates provided by a third party for completing a questionnaire. If you are the recipient of a gift certificate, we may need to send your name, address, email address and phone number to the gift certificate donor. If you do not wish to have your name, address, email address and phone number distributed to a gift certificate donor, or do not wish to participate in a LoansAtWholesale questionnaire, simply do not return it to us.

Unfortunately, due to the existing regulations, we can not ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, or other activity that is illegal or may expose us to legal liability. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications will remain private.

Security System

LoansAtWholesale uses hardware and software provided by industry leaders to secure and protect your personal data as it is transmitted and stored. Our web server is cryptographically enabled with Secure Sockets Layer (SSL) system, a widely acclaimed web security technology. SSL ensures that any information exchanged on our Site cannot be viewed by anyone else on the Internet. This makes it virtually impossible for your information to be stolen or intercepted while being transferred through the Internet. When we receive your application, it is kept encrypted until we’re ready to process it. In addition, we remove your credit card information from our Web Site database so it isn’t connected to the Internet, and remains safe from unauthorized users. LoansAtWholesale uses encryption technology provided by VERISIGN, one of the most trusted names in e-security. For more information on VERISIGN security technologies visit their Web Site at www.verisign.com or call them at (650) 961-7500.

Links

LoansAtWholesale Web Site contains links to other Web Sites. Please note: our Privacy Policy does not apply to these linked sites. You should always read the Privacy Policy statement posted by any Web Site you consider doing business with. You may be served cookies from our advertisers while visiting our site. We do not control, nor do we have access to any of the information they may collect.

Passwords and User ID’s

LoansAtWholesale will enable customers who have submitted loan applications with access to their files via a password and User ID. We strongly urge customers to protect and secure their passwords and User ID’s in a safe location. If a password or User ID is lost or needs to be replaced, contact LoansAtWholesale.